Privacy Policy

Introduction

At Good Samaritan Home Care Pty Ltd ("we", "us", or "our"), we are committed to protecting the privacy and confidentiality of personal and sensitve information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

What Information We Collect.

We may collect the following types of information:

Personal

• Name.
• Email
• Phone Number
• Emergency Phone Number
• Medical History
• Care Needed.
• Health-Related Information (only with consent and or required by law.).

How We Collect Your Information

We Collect Information Through:

• Direct contact with You (Phone, In-Person, Online Forms).
• Referrals From Family, Careers, Support Coordinators, and Medical Professionals.
• Our Website or Service Platforms.

Why We Collect Your Information:

We Collect and Use Your Personal information to:

• Provide You with home care, support, and personal care services.
• Manage and Coordinate your care plan.
• Communicate with your healthcare team and Authorised representatives.
• Meet Legal, Professional, and Regulatory Obligations.

Disclosure of Your Information

We may share information with your:

• Authorised Representatives (e.g Family or Guardians).
• Healthcare Professionals involved in your care.
• IT Service Providers for secure Data Storage.
• Legal or Regulatory Authorities (When required by law).

Data Security

We take steps to protect your personal information from misuse, loss, and unauthorised access. We store data securely in both physical files and electronic systems with restricted access.

Access and Correction

You have the Right to:

• Access the Information we hold about You.
• Request Corrections if your informatioin is inaccurate or incomplete.

To make a request, please contact us in writing (see contact details below). We will respond within a reasonable timeframe.

Making a Complaint

If You believed we have breached your privacy rights, you can contact us to lodge a complaint. If You are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC)

Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

• 3/1 Victoria Road, Rooty Hill, NSW, 2766
• +041 436 7324
• goodsamaritan.au@gmail.com