Terms and Conditions
Introduction
These Terms and Conditions outline the responsibilities, rights, and expectations between Good Samaritan Home Care Pty Ltd and the client receiving home care and community support services.
Our Services
We Provide the Following Services:
- Domestic Assistance (Cleaning, Laundry, Etc.).
- Personal Care (Showering, Dressing, Grooming.).
- Transport (to Appointments, Shopping, Social Activities.)
- Community Access and Participation.
- Social Support and Companionship.
We deliver services based on your assessed needs and agreed care plan.
Eligibility and Service Commencement
Services begin once:
- An Assessment is completed.
- A Service Agreement is Signed.
- Support needs are clearly Identified.
- A Schedule is Agreed upon.
We may require documentation such as consent, forms, support plans, or referrals where appropriate.
Fees and Payment
- You will receive a fee schedule outlining the cost of services.
- Payment is due weekly/fortnightly unless otherwise agreed.
- If you receive NDIS, Home Care Package, or Private Funding, invoices will be issued according to funding arrangements.
- Late payments over 14 Days may Result in Service Pause until Accounts are settled.
Cancellations and Missed Visits
Your Responsibilities
You Agree to:
- Treat Staff with Courtesy and Respect.
- Provide a safe and smoke-free environment during visits.
- Be Available at Scheduled Times.
- Inform us of Any Changes to Your Health, Address, or Contact Details.
- Not Engage in Any Abusive, Aggressive, or Discriminatory Behavior.
Our Responsibilities
We will:
- Deliver Services safely, respectfully, and reliabliy.
- Maintain your Confidentiality and Privacy.
- Respond Promptly to Complain and Concerns.
- Ensure our Staff are Appropriately Qualified and Background-Checked.
- Work with you to regularly review your care plan.
Privacy And Confidentiality
We are committed to protecting your Privacy. All personal and health information is managed in accordance with the Privac Act 1988 (Cth) Your Information will only be shared with third parties where required to deliver services or where permitted by law.
Feedback and Complaints
We value feedback and take complaints seriously: You can Provide Feedback by:
- Phone: +041 436 7324
- Email: Samaritan.au@gmail.com
- Mail/In person: 7B Victoria Road, Rooty Hill, NSW, 2766
- ABN: 17 663 060 188
All complaints are handled Confidentially and respectfully. You may also contact the NDIS Commission or Aged Care Quality and Safety Commission if needed.
Ending Services
This Agreement may be Ended:
- By You, at any time, with Verbal or Written Notice
- By Us, with notice and in line with fair practice.
- Immediately, If there is a safety risk to our staff or Breach of Agreement.
Changes to Terms
We reserve the right to update these Terms with reasonable notice. Continued use of our Services after updates means you accept the new Terms.
Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.